Shipping Policy

Last updated: August 25, 2026

Everything we make is made by hand, so lead times vary by what you've ordered. Here is what to expect.

1. Processing time

In-stock items are prepared for shipment within 1 to 2 business days.

WholEmollient Atelier handbags and rugs in stock ship from our Naples studio within 3 to 5 business days.

Custom colorway commissions are made to your specification. Lead time is 3 to 5 weeks from the date your deposit is confirmed.

Coordinated event orders, including matched sets for weddings and galas, require a minimum of six months notice. Timelines are confirmed with you in writing.

Custom rugs are quoted individually, with lead time confirmed at the time of order.

2. Shipping methods and delivery time

We offer standard shipping on all orders, with estimated delivery of 5 to 7 business days within the United States.

International shipping is available, with delivery times varying by destination.

Handbags and rugs ship insured. Signature may be required on delivery for higher-value pieces.

3. Shipping rates

Rates are calculated based on the weight and dimensions of the package and the destination. The exact cost is shown at checkout before you pay.

4. Order tracking

Once your order ships, we email you a tracking number. You can follow the shipment on the carrier's website.

For commissioned pieces, we contact you when the work is complete and before it ships.

5. Shipping address

Please make sure your shipping address is accurate and complete. We cannot be responsible for delays or lost packages caused by an incorrect or incomplete address.

If you notice a mistake after ordering, contact us immediately. We can usually correct it before the order leaves the studio, but not after.

6. Delayed shipments

We make every effort to ship on time, but we are not responsible for delays caused by carriers or by circumstances outside our control, including weather, customs clearance, and other logistical issues.

If a shipment is delayed, we will work with the carrier to resolve it and will keep you informed.

7. International shipping

For international shipments, additional customs duties, taxes, or fees may be imposed by the destination country. These charges are the customer's responsibility and are not included in the price you pay us or in your shipping cost.

Customs processing can add significant time to delivery, and that time is not within our control.

8. Damaged in transit

If your order arrives damaged, contact us right away and keep the packaging. We may ask for photographs of both the piece and the box so we can file with the carrier and arrange a resolution. See our Refund Policy for more.

Questions

Body care: info@wholemollient.com WholEmollient Atelier handbags and rugs: hello@wholemollientatelier.com

This shipping policy may change without prior notice.

WholEmollient® 1145 Enbrook Loop Naples, FL 34114